Articles

Learn how to identify and close the experience gap in SaaS with practical tips for Customer Success Managers to prevent churn and misalignment.

Learn what a good NPS score looks like, how to track it over time, and how Customer Success Managers can turn it into actionable insights.

Learn how to create a compelling customer success story with this actionable template designed for Customer Success Managers.

Learn how to use close-ended survey questions to collect clear, actionable feedback from your customers at key points in their journey.

Explore customer acquisition vs retention strategies and get practical tips to drive sustainable growth through Customer Success.

Learn what LTV to CAC means, how to calculate it, and how Customer Success Managers can directly influence this important SaaS metric.

Customer testimonials help CSMs prove value, support renewals, and drive growth. Learn when to ask, who to ask, and how to use them effectively.

Proactive vs. reactive onboarding: Understand the benefits of each approach and how to create a balanced strategy that improves customer retention.

Is AI the end of SaaS? Not quite. Learn why AI SaaS is entering a new era—one where intelligence, orchestration, and UX come together.

Automate upselling to boost expansion revenue with data-driven insights, AI, and smart workflows. Learn how to scale upsells efficiently.

Learn how tracking upsell metrics for SaaS, including AOV and LTV, helps Customer Success teams drive revenue growth and customer retention

Upselling vs. cross-selling: Understand when to use each strategy and how to execute them effectively to maximize customer success.