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The State of AI in Customer Success 2026

Case Studies

Real results and success stories from our customers

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Operational Clarity at Scale: How Kato Transformed Customer Success

Operational Clarity at Scale: How Kato Transformed Customer Success

Kato managed 1,500+ accounts across EMEA with a 9-person team — and nearly two hours of daily admin was quietly draining them. What happened when they centralized everything into one system changed how the entire team worked. Read the full story to see the numbers.

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Velaris is an AI-native Customer Success Platform built for mid-market and enterprise B2B SaaS teams. From customer health scoring and churn prediction to onboarding automation, renewals, and expansion workflows, Velaris helps recurring revenue teams understand account health, reduce churn, and scale customer success with greater visibility and control.