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Articles

Your go-to source for best practices, leadership articles, and a whole host of insights to empower your entire Customer Success org

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Articles

The Complete Guide to Customer Collaboration Platforms

Learn the essentials of customer collaboration platforms, from features to choosing the right one.
The Velaris Team
December 13, 2024
Articles

What is Customer Proof Of Concept (POC)?

Discover Customer Proof of Concept (POC) essentials, including key elements, steps, challenges, and success metrics.
The Velaris Team
December 12, 2024
Articles

11 Product Tour Examples to Improve User Onboarding

Discover 11 product tour examples for better user onboarding.
The Velaris Team
December 10, 2024
Articles

6 Examples of the Best Onboarding Experiences

Explore onboarding examples that simplify customer journeys, drive engagement, and ensure a smooth experience from start to finish.
The Velaris Team
December 10, 2024
Articles

Sales Methodologies for SaaS: Proven Techniques for Success

Best SaaS sales strategies to boost retention and foster lasting relationships
The Velaris Team
December 9, 2024
Articles

AI-driven customer engagement: practical strategies for CSMs

Uncover practical ways AI can improve customer engagement for Customer Success Managers, from sentiment analysis to personalized outreach.
The Velaris Team
December 9, 2024
Articles

Mastering the Customer Service Experience: A Guide for Customer Success Managers

Explore strategies to improve customer service experience for long-term success
The Velaris Team
December 5, 2024
Articles

Top 6 Planhat Alternatives For Customer Success Teams

Looking for Planhat alternatives? Explore 6 platforms tailored for Customer Success, with insights into features, pros, cons, and ideal use cases.
The Velaris Team
December 5, 2024
Articles

A Comprehensive Guide to Choosing and Implementing Customer Retention Management Software

Discover key strategies and features for effective customer retention management
The Velaris Team
December 4, 2024
Articles

How to Create Effective Product Walkthroughs for SaaS Products

Discover best practices for crafting product walkthroughs that reduce churn, guide users, and highlight key features step-by-step.
The Velaris Team
December 3, 2024
Articles

DAU/MAU Ratio: Understanding the Metric

Discover the importance of the DAU/MAU Ratio for Customer Success and how to leverage them to boost retention and user engagement.
The Velaris Team
December 2, 2024
Articles

The Ultimate Guide to Proactive Support

Learn about proactive support, its key components, implementation strategies, culture, and optimization.
The Velaris Team
November 29, 2024

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