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The State of AI in Customer Success 2026

Articles

Deep dives and how-to's on trending CS Topics

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Top 5 Customer Success Dashboard Examples and Best Practices

Top 5 Customer Success Dashboard Examples and Best Practices

Explore the different types of Customer Success dashboards you can create for your business.

The Velaris Team

December 3, 2026

Top 7 AI Renewal Management Software 2026

Top 7 AI Renewal Management Software 2026

Learn about the renewal management software that help CSMs automate renewals, track customer health, and enhance engagement to improve retention.

The Velaris Team

December 3, 2026

10 Best Net Promoter Score (NPS) Software Tools for 2026

10 Best Net Promoter Score (NPS) Software Tools for 2026

The Velaris Team

September 14, 2026

10 Best Account Management Software Tools for 2026

10 Best Account Management Software Tools for 2026

Choosing Account Management software in 2026? This guide breaks down 10 top tools, covering CRMs, Customer Success platforms, and strategic account planning solutions, so you can find the right fit for your team and portfolio.

The Velaris Team

September 14, 2026

What to Include on a Customer Onboarding Dashboard

What to Include on a Customer Onboarding Dashboard

Discover the essential components of a customer onboarding dashboard, from progress tracking to task management.

The Velaris Team

August 26, 2026

The Complete Guide to Customer Collaboration Platforms

The Complete Guide to Customer Collaboration Platforms

Learn the essentials of customer collaboration platforms, from features to choosing the right one.

The Velaris Team

August 19, 2026

The Essential Customer Success Best Practices

The Essential Customer Success Best Practices

Customer success best practices: Align organization, use tech, personalize solutions, and scale.

The Velaris Team

August 19, 2026

The Complete Guide to Health Scores for Customer Success

The Complete Guide to Health Scores for Customer Success

Health scores give customer success teams one clear signal instead of a bunch of scattered data points to sift through. This piece covers how to build a health score that actually works, from choosing the right inputs to setting it up and interpreting what it tells you.

The Velaris Team

August 17, 2026

Bridging the Experience Gap: A Guide for Customer Success Managers

Bridging the Experience Gap: A Guide for Customer Success Managers

Learn how to identify and close the experience gap in SaaS with practical tips for Customer Success Managers to prevent churn and misalignment.

The Velaris Team

August 10, 2026

Top 6 Catalyst Alternatives For Customer Success Teams (2026)

Top 6 Catalyst Alternatives For Customer Success Teams (2026)

Looking for Catalyst alternatives? Explore 6 platforms tailored for Customer Success, with insights into features, pros, cons, and ideal use cases.

The Velaris Team

August 10, 2026

Best Ways to Collect Customer Feedback

Best Ways to Collect Customer Feedback

Discover effective methods to collect customer feedback, organize it for action, and improve your services through thoughtful engagement.

The Velaris Team

August 10, 2026

Analyzing Customer Feedback and Data for Businesses

Analyzing Customer Feedback and Data for Businesses

Learn how to analyze customer feedback and data to improve your product.

The Velaris Team

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Velaris is an AI-native Customer Success Platform built for mid-market and enterprise B2B SaaS teams. From customer health scoring and churn prediction to onboarding automation, renewals, and expansion workflows, Velaris helps recurring revenue teams understand account health, reduce churn, and scale customer success with greater visibility and control.