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Course overview
Customer Success teams everywhere are under pressure to do more with less, leveraging AI to work faster and smarter.
‘AI fluency’ is quickly becoming a must-have in hiring.
Yet, while everyone is talking about how AI is the future of Customer Success, no one talks about how to apply it in the real world.
In this first and only mini-MBA built specifically for CSMs and post-sales teams, you will learn
- How to level up your prompts for better, more accurate outputs without needing to yell at AI for getting things wrong
- How to build agents to automate admin work and comms (even if you have zero technical knowledge)
- Tips and tricks on using AI to improve your visibility across the org and be seen as a strategic thinker
Inside the course
In this module you’ll discover:
- The simple 5-part framework for getting the most out of every prompt
- Iteration techniques for improving responses
- 10+ ready-to-use prompts you can apply immediately to your role
- How to build your own Customer Success Coach
In this module you’ll discover:
- How to win your customers’ trust by using AI to speedrun account and industry research
- How surface smart insights from quantitative data analysis (no prior data analysis experience needed)
- How to automate voice of customer and qualitative feedback analysis
- How to maximise your influence and visibility by using AI to package and deliver your findings
In this module you'll find:
- The biggest mistakes beginners make when building AI agents and how to avoid them
- The step-by-step process of building an agent that works
- 3 guided tutorials for building simple agents that automate sales handoffs, QBR prep and customer insights (with video)
In this module designed specifically for leadership, we cover:
- A step-by-step roadmap for making your entire CS team AI-native
- The essential principles you need to know before starting an org-wide AI project
- How to work with other teams to maximize gains from AI
- Key AI use cases to consider for your team
Why this course is different
Every lesson, example, and template comes from post-sales workflows (not marketing, coding, or sales).
You’ll use AI for practical exercises we have created for you.
We skip the tech talk and focus on what matters — faster insights, better communication, happier customers.
What CSMs are saying
What I like about this course is its focus on practical application. It strips away the hype and shows how to integrate AI into real work in a way that actually supports better decision-making.”
Who this is for
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You’re a Customer Success or post sales professional
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You want to stay relevant but you’re not sure you’re using AI to its fullest potential
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You want a realistic, low-friction blueprint for upgrading the way you work with simple AI tweaks
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You hate fluff and want real-world AI use cases and prompts you can implement right away
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You’re not involved in post-sales
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You want to learn highly complicated agentic AI systems that depend on coding and technical knowledge
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You’re not curious about the ways that AI can transform post-sales
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You’re fully confident in your AI skills and feel there is nothing more you can learn
Make AI your competitive edge
Enroll today to be the CS practitioner everyone wants on their team.
