Course overview
Customer Success teams everywhere are under pressure to do more with less, leveraging AI to work faster and smarter.
‘AI fluency’ is quickly becoming a must-have in hiring.
Yet, while everyone is talking about how AI is the future of Customer Success, no one talks about how to apply it in the real world.
In this first and only mini-MBA built specifically for CSMs and post-sales teams, you will learn
- How to level up your prompts for better, more accurate outputs without needing to yell at AI for getting things wrong
- How to build agents to automate admin work and comms (even if you have zero technical knowledge)
- Tips and tricks on using AI to improve your visibility across the org and be seen as a strategic thinker
Inside the course
In this module you’ll discover:
- The simple 5-part framework for getting the most out of every prompt
- Iteration techniques for improving responses
- 10+ ready-to-use prompts you can apply immediately to your role
- How to build your own Customer Success Coach
In this module you’ll discover:
- How to win your customers’ trust by using AI to speedrun account and industry research
- How surface smart insights from quantitative data analysis (no prior data analysis experience needed)
- How to automate voice of customer and qualitative feedback analysis
- How to maximise your influence and visibility by using AI to package and deliver your findings
Coming soon
Coming soon
Why this course is different
Every lesson, example, and template comes from post-sales workflows (not marketing, coding, or sales).
You’ll use AI for practical exercises we have created for you.
We skip the tech talk and focus on what matters — faster insights, better communication, happier customers.
Who this is for
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Customer Success Managers, Onboarding Specialists, Account Managers — anyone who works with customers and wants to use AI the smart way.
Make AI your competitive edge
Enroll today to be the CSM everyone wants on their team.
