ANALYZE

No more guesswork. Just reliable data.

Understand the health of your customers and make data-driven decisions with AI-assisted intelligence.

AI-enriched health signals that keep you one step ahead.

Prioritize your accounts, anticipate expansion-readiness and stop churn before it happens.

AI Pulse: sentiment analysis

Bake AI sentiment scores based on customer calls and communications into your health score.

Custom health score builder

Customize the metrics, weights, and thresholds that matter for your business. Enable custom logic for every lifecycle stagee

Now your voice of customer data is as measurable as your metrics

Velaris uses AI to analyze qualitative data like customer emails, call transcripts, and support tickets and turn it into structured insights for both day-to-day work and strategic planning.

Conversation intelligence

Velaris AI processes every customer call and distills risks, opportunities, and action items into a structured report.

Trending topic analysis

Spot trending topics, track sentiment over time, and identify recurring issues without manually tagging or combing through conversations.

Your customer data, now at your fingertips

No spreadsheets. No mess.

Get ready-to-share reports on any data point.

Custom visualizations that show real-time insights.

Easily collect NPS, CSAT and CES data.

Deploy surveys through email or the web.

The best teams build with Velaris
1M+

Automations live

25%

Increase in efficiency

40 hrs

A week saved

Taran Hercules from Protex AI
Velaris has streamlined our operations and organised all of our messy data and processes. Our team has been able to become way more efficient and make informed decisions about customers. Using Velaris means we don’t have to guess at the best strategies. There’s really nothing more a CS team could want in a CS platform.
Taran Hercules, Head of Client Success
Charlie Edwards from CAE
The Velaris team are absolutely excellent in the time and attention they have given us as an organisation and have built a lot of custom integrations and automations to allow our team to do much more in the day.
Charlie Edwards, CSM
Since using Velaris, we've been able to save hours every week and uncover brand new insights that help us retain and grow our customers. We now have the time and headspace to build true relationships and be proactive.
Ross Barfield, Director of Customer Success
Phil Hodges from Hostaway
Velaris has had a huge impact on our workflow at Hostaway. The automations built through using Scenarios allows us to set our customers up to succeed before we have a chance to meet them! The reporting dashboard has given us a multitude of different ways to monitor and measure our KPIs and keep our fingers on the pulse.
Phil Hodges, Director of Onboarding
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