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Velaris Resource Hub

Articles

A Free Renewal Playbook for CSMs

Refine your renewal process by using this playbook designed by our CSMs.
The Velaris Team
October 11, 2024
Articles

Top Data Privacy and Security Strategies for Customer Success Managers

Enhance data privacy and security with Velaris.
The Velaris Team
October 11, 2024
Articles

A Guide for CSMs in Setting Expectations

A guide for CSMs for setting and managing clear expectations.
The Velaris Team
October 9, 2024
Glossary

What is MAU?

Learn how to leverage the MAU metric to enhance user retention and align it with your Customer Success strategies.
The Velaris Team
October 7, 2024
Glossary

What is Gross Retention Rate?

Explore key strategies to boost and maintain a strong Gross Retention Rate.
The Velaris Team
October 4, 2024
Glossary

What is a Customer Escalation?

Master customer escalation with strategies to manage, identify triggers, and prevent issues before they escalate.
The Velaris Team
October 2, 2024
Case studies

How Protex AI streamlined their CS operations with Velaris

Protex AI is revolutionizing high-risk industries with their AI-powered solutions, helping companies prevent accidents and protect their workforce. But as they expanded, managing customer relationships became a challenge, with data scattered across multiple tools. This is how we helped them.
The Velaris Team
August 9, 2024
Case studies

Case Study: Velaris streamlines StaySafe's customer data, boosting efficiency and enabling strategic growth

This case study describes how Velaris was able to provide StaySafe with a single-screen approach for customer data, and, as a result, helped the company to achieve improved efficiency and strategic growth.
The Velaris Team
September 13, 2023
Case studies

Hostaway partners with Velaris to pioneer Customer Success in Hospitality Tech

Hostaway x Velaris. Hostaway, a pioneering force in hospitality tech, has joined forces with Velaris to redefine the landscape of vacation rental property management. Read on to find out how Hostaway empowers its customers by leveraging Velaris’ visionary technology.
The Velaris Team
August 24, 2023

Product Updates

All Product Updates
Product Updates

Unlock effortless collaboration when servicing customers with Velaris Support

Our latest product update lets organizations deliver consistent customer experiences across CS and Support interactions with Velaris Support.
The Velaris Team
September 20, 2024
Product Updates

Bring any unique customer data point into your CSP with Custom Objects

Our latest product update lets users create custom relational databases for the customer information that just doesn't fit anywhere else.
The Velaris Team
September 13, 2024
Product Updates

Connect by Velaris: A New Era of Customer Collaboration

Introducing Connect by Velaris, the new extension to our Customer Success Platform that revolutionizes the way businesses manage customer-related tasks. Read on to learn more about the possibilities of Connect by Velaris and how it can help improve collaboration, transparency, and efficiency.
The Velaris Team
July 16, 2024