Velaris Resource Hub

Articles

How to Effectively Handle Customer Complaints

Learn how to handle customer complaints effectively, identify root causes, and implement strategies to improve customer satisfaction.
The Velaris Team
February 13, 2025
Articles

Top 10 Workflow Automation Tools to Streamline Your Processes

Learn how workflow automation tools can simplify processes, save time, and improve efficiency for Customer Success Managers.
The Velaris Team
February 12, 2025
Articles

Customer Experience Metrics: A Guide for Customer Success Managers

Explore key customer experience metrics and strategies to align them with business goals while avoiding common tracking pitfalls.
The Velaris Team
February 11, 2025
Glossary

What is Employee Net Promoter Score (eNPS)?

Learn what Employee Net Promoter Score (eNPS) is, how it’s calculated, and how it helps measure and improve employee satisfaction and engagement.
The Velaris Team
February 10, 2025
Glossary

What is Customer Attrition?

Learn what customer attrition is, why it happens, and how to measure and reduce it with effective strategies for long-term business success.
The Velaris Team
February 4, 2025
Glossary

What is User Analytics?

Learn the key metrics, methods, and benefits of user analytics to understand user behavior and drive customer satisfaction and retention.
The Velaris Team
January 29, 2025
Case studies

How Insurely scaled their CS operations and increased their efficiency using Velaris

Read about how Insurely overcame challenges with scaling their CS team by implementing Velaris’ Customer Success Platform.
The Velaris Team
October 30, 2024
Case studies

How Protex AI streamlined their CS operations with Velaris

Protex AI is revolutionizing high-risk industries with their AI-powered solutions, helping companies prevent accidents and protect their workforce. But as they expanded, managing customer relationships became a challenge, with data scattered across multiple tools. This is how we helped them.
The Velaris Team
August 9, 2024
Case studies

Case Study: Velaris streamlines StaySafe's customer data, boosting efficiency and enabling strategic growth

This case study describes how Velaris was able to provide StaySafe with a single-screen approach for customer data, and, as a result, helped the company to achieve improved efficiency and strategic growth.
The Velaris Team
September 13, 2023

Product Updates

All Product Updates
Product Updates

Unlock effortless collaboration when servicing customers with Velaris Support

Our latest product update lets organizations deliver consistent customer experiences across CS and Support interactions with Velaris Support.
The Velaris Team
September 20, 2024
Product Updates

Bring any unique customer data point into your CSP with Custom Objects

Our latest product update lets users create custom relational databases for the customer information that just doesn't fit anywhere else.
The Velaris Team
September 13, 2024
Product Updates

Connect by Velaris: A New Era of Customer Collaboration

Introducing Connect by Velaris, the new extension to our Customer Success Platform that revolutionizes the way businesses manage customer-related tasks. Read on to learn more about the possibilities of Connect by Velaris and how it can help improve collaboration, transparency, and efficiency.
The Velaris Team
July 16, 2024
Calculators

Average Revenue Per Account

Quickly find out your Average Revenue Per Account with our instant calculator.

December 3, 2024
Calculators

Time To Value

Quickly find out your Time To Value with our instant calculator.

December 3, 2024
Calculators

Active User Rate

Quickly find out your Active User Rate with our instant calculator.

December 3, 2024