1. What is the main purpose of a CLAUDE.md file?
2. Why are Markdown files useful in Claude Code workflows?
3. What is a “skill” in Claude Code?
4. What is the best first step before building a Claude Code workflow?
5. Which of the following statements about Claude Code is false?
Certification in Claude Code for CSMs
Awarded to:
[Your Name]
This certifies that the holder has demonstrated understanding of how to apply Claude Code to Customer Success workflows, including building reusable automations, creating focused CS agents, and using AI tools safely and responsibly.
Certificate ID: XXXXXX
Dilanka Kalutota
Co-Founder
Jose Fernandez-Castaño
Co-Founder
Velaris is an AI-native Customer Success Platform built for mid-market and enterprise B2B SaaS teams. From customer health scoring and churn prediction to onboarding automation, renewals, and expansion workflows, Velaris helps recurring revenue teams understand account health, reduce churn, and scale customer success with greater visibility and control.