Module 2 Certification
To earn your certification, we just need you to answer a few questions to assess your understanding of the module content.
1. What is the main advantage of using AI for account research in Customer Success?
2. When using the DIG framework for quantitative data analysis, what does the “Introspection” step focus on?
3. Which task is AI especially effective at in qualitative data analysis?
4. When preparing for an Executive Business Review (EBR), which AI workflow is most effective?
5. When communicating AI-generated insights to leadership, what is the most effective approach?
Certification in AI for Customer Insights and Research
Awarded to:
[Your Name]
This certifies that the holder is proficient in using AI to analyze customer data and surface actionable insights. They are able to use well-written prompts to synthesize large amounts of both quantitative and qualitative data, and distribute their findings cross-functionally.
Certificate ID: XXXXXX
Dilanka Kalutota
Co-Founder
Jose Fernandez-Castaño
Co-Founder
