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Articles

Deep dives and how-to's on trending CS Topics

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The 5 Core Metrics Every CS Leader Needs To Use

The 5 Core Metrics Every CS Leader Needs To Use

There are countless metrics that you can use to evaluate the performance of your business, and it can be overwhelming to figure out the best place to start. The key is narrowing down your focus to the metrics that matter most. This article delves into the 5 CS metrics you can't do without.

José Fernández-Castaño

Accelerate Success: Your first 90 days as Head of CS

Accelerate Success: Your first 90 days as Head of CS

If you're starting a new role as Head of CS, then this article is for you! We delve into actionable tips on how best to plan your first 90 days to ensure you and your team are set up for success.

The Velaris Team

How to ace your first 90 days as a CSM

How to ace your first 90 days as a CSM

Starting a new role as a Customer Success Manager can be overwhelming, which is why we've put together a simple and effective plan of action for your first 90 days. Read on for tips on where best to focus your efforts, and ensure your days at work are plain sailing.

Analyzing Customer Feedback and Data for Businesses

Analyzing Customer Feedback and Data for Businesses

Learn how to analyze customer feedback and data to improve your product.

The Velaris Team

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