Stand Out, Get Hired, and Thrive: Modern Customer Success Skills for the AI Era

The CSM role has changed. Are you keeping up?

AI isn’t replacing Customer Success.
But it is replacing the way you’ve always done it.
Deadlines are shorter. Budgets are tighter. Expectations are through the roof.

And the CSMs who’ll thrive in this new era are doing things differently.

In this up-to-date 2025 guide, you'll learn:

• The one skill shift that’s quietly separating top CSMs from everyone else in the AI era.
• Why your go-to playbook might be making you less effective — and what’s replacing it.
• The surprising way hiring managers are spotting “future-proof” CSMs before the interview even starts.