Articles

It is our absolute pleasure to announce that we have been listed among Forbes India's Select 200 Companies with Global Business Potential! With this recognition we renew our dedication to excellence and innovation in Customer Success on a global scale.

Net Revenue Retention (NRR) is crucial for SaaS companies, measuring their ability to retain and expand revenue from existing customers. This article explains how to calculate it.

This case study describes how Velaris was able to provide StaySafe with a single-screen approach for customer data, and, as a result, helped the company to achieve improved efficiency and strategic growth.

This article explores the delicate balance product managers must strike between customer feedback and product vision for long-term success and innovation. Read on to discover how best to strategically navigate the interplay to achieve both customer satisfaction and product excellence.

Your comprehensive resource for mastering revenue retention in the competitive world of SaaS: The Ultimate Guide for Customer Success Teams Discover how a mere 5% boost in customer retention can lead to a profit surge of up to 95%. Delve into the role of Customer Success teams, vital metrics, common challenges, and 5 strategies for boosting retention. Leverage AI and the ideal tech stack to pave the way for sustained growth.

Hostaway x Velaris. Hostaway, a pioneering force in hospitality tech, has joined forces with Velaris to redefine the landscape of vacation rental property management. Read on to find out how Hostaway empowers its customers by leveraging Velaris’ visionary technology.

AI is the word on everyone’s lips. Its possibilities are being explored in every industry, from AI improvising along with musicians to new tech allowing restaurant workers to replicate Michelin star meals.

Customer Success, as a newer function within B2B SaaS, provides unique challenges when it comes to empowering CS teams to deliver exceptional experiences, especially when companies scale. For this reason, CRM tools, like HubSpot and Salesforce do not provide sufficient functionality for an effective CS strategy. This article explains why, and highlights how you can benefit by coupling your CRM app with a strong supporting customer success platform.

In B2B SaaS, customer success is a key driver of long-lasting client relationships. Yet many businesses misunderstand its true function. This article explores the symbiotic relationship between sales, product, and CS, and highlights how an effective alignment of these 3 key business functions can nurture client relationships and drive business growth.

Velaris is the modern CDP, co-founded by experts in the B2B SaaS industry, to provide a complete solution, that enables seamless collaboration, automation, and ultimately success for both you and your customers. This article explains, in the words of our founders, why they built Velaris and how it can help you to supercharge your CS team.

Introducing Connect by Velaris, the new extension to our Customer Success Platform that revolutionizes the way businesses manage customer-related tasks. Read on to learn more about the possibilities of Connect by Velaris and how it can help improve collaboration, transparency, and efficiency.

There are countless metrics that you can use to evaluate the performance of your business, and it can be overwhelming to figure out the best place to start. The key is narrowing down your focus to the metrics that matter most. This article delves into the 5 CS metrics you can't do without.