Articles

Are you striving to enhance your customer success operations? Implementing tech touch, a blend of technology and personalized engagement, can revolutionize your approach. This guide dives into tech touch's essentials, revealing its ability to streamline customer interaction, enhance support, and boost business efficiency. Explore how tech touch can transform your customer success model, offering a strategic mix of automation and personal touch

It's tough out there today for Customer Success teams. Every software item on the P&L is under scrutiny and needs to be heavily justified. Not just once but many times, sometimes with little notice. Here's how you can use value statements so you'll never be at a loss when it comes to justifying your product's worth.

In the fast-paced world of SaaS, the key to success lies in customer onboarding – a process that can make or break your business. It's not just about introducing your product; it's about building trust, fostering relationships, and ensuring customers unlock the true value of your SaaS offering. This ultimate guide dives deep into the art of effective customer onboarding, revealing strategies that can supercharge your business growth.

Discover the secrets to preventing SaaS customer churn with our comprehensive guide.

It is our absolute pleasure to announce that we have been listed among Forbes India's Select 200 Companies with Global Business Potential! With this recognition we renew our dedication to excellence and innovation in Customer Success on a global scale.

Net Revenue Retention (NRR) is crucial for SaaS companies, measuring their ability to retain and expand revenue from existing customers. This article explains how to calculate it.

This case study describes how Velaris was able to provide StaySafe with a single-screen approach for customer data, and, as a result, helped the company to achieve improved efficiency and strategic growth.

This article explores the delicate balance product managers must strike between customer feedback and product vision for long-term success and innovation. Read on to discover how best to strategically navigate the interplay to achieve both customer satisfaction and product excellence.

Your comprehensive resource for mastering revenue retention in the competitive world of SaaS: The Ultimate Guide for Customer Success Teams Discover how a mere 5% boost in customer retention can lead to a profit surge of up to 95%. Delve into the role of Customer Success teams, vital metrics, common challenges, and 5 strategies for boosting retention. Leverage AI and the ideal tech stack to pave the way for sustained growth.

Hostaway x Velaris. Hostaway, a pioneering force in hospitality tech, has joined forces with Velaris to redefine the landscape of vacation rental property management. Read on to find out how Hostaway empowers its customers by leveraging Velaris’ visionary technology.

AI is the word on everyone’s lips. Its possibilities are being explored in every industry, from AI improvising along with musicians to new tech allowing restaurant workers to replicate Michelin star meals.

Customer Success, as a newer function within B2B SaaS, provides unique challenges when it comes to empowering CS teams to deliver exceptional experiences, especially when companies scale. For this reason, CRM tools, like HubSpot and Salesforce do not provide sufficient functionality for an effective CS strategy. This article explains why, and highlights how you can benefit by coupling your CRM app with a strong supporting customer success platform.