We look forward to showing you Velaris, but first we'd like to know a little bit about you.
Connect Tidio with Velaris to bring live chat into your customer success workflows — trigger actions from conversations, tickets, and satisfaction ratings, and keep contact data in sync across both platforms.
New Contact
Fires when a new contact is created in Tidio, letting Velaris match chat visitors to existing accounts.
Updated Contact
Triggers when a contact’s details change, helping Velaris keep contact records aligned across both platforms.
Conversation Solved
Runs when a conversation is resolved by an operator, Lyro AI, or Automatic Solve, letting Velaris log the outcome on the customer timeline.
Operator Replied
Fires when an operator sends a message in a live chat, allowing Velaris to track response activity per account.
New Ticket
Triggers when a ticket is created in Tidio, helping Velaris flag open issues and launch follow-up workflows.
Ticket Status Updated
Runs when a ticket’s status changes, letting Velaris sync resolution progress into health scores.
Ticket Assigned
Fires when an operator is assigned to a ticket, so Velaris can keep CSMs informed of who owns the case.
New Ticket Reply
Triggers on every ticket reply from a customer or operator, letting Velaris monitor high-touch conversations closely.
New Satisfaction Rating
Runs when a customer submits a satisfaction survey, allowing Velaris to feed CSAT into health scores and alert teams to low ratings.
Create Contact
Adds a new contact to Tidio, letting Velaris make sure key stakeholders are recognized when they start a chat.
Update Contact
Modifies a contact’s details or properties so Velaris can share account context with your support operators.
Find Contact
Searches contacts by email or ID, enabling Velaris to match chat users with account records.
Create Ticket
Opens a new ticket in Tidio, ensuring issues raised in Velaris are logged with support automatically.
Custom API Call
Allows Velaris to call any Tidio API endpoint for advanced use cases.
Velaris is an AI-native Customer Success Platform built for mid-market and enterprise B2B SaaS teams. From customer health scoring and churn prediction to onboarding automation, renewals, and expansion workflows, Velaris helps recurring revenue teams understand account health, reduce churn, and scale customer success with greater visibility and control.