How to Build an AI-Ready CS Function: Fixing the Foundations

Your CS tech stack won’t save you if the foundation is broken. Before layering on shiny AI tools, most teams need to fix the messy basics: unclear segmentation, bloated workflows, fragmented journeys, and inconsistent data.

This ebook contains a set of hands-on worksheets to help you clean house. If you follow these guidelines, when you eventually do invest in AI, it will actually work.

Here are some things you’ll uncover:

• How to audit your CS operating model to find the real friction points
• Practical frameworks for tightening segmentation and journey logic
• How to fix your data layer so tools can talk to each other
• Ways to modularize CS workflows so you can automate with confidence