Glossary

Discover how a Customer Advisory Board (CAB) can shape your product strategy, improve retention, and build stronger customer relationships.

Discover what recurring revenue models are and how they can be beneficial to businesses.

Boost retention by tracking and improving feature adoption.

Learn how to optimize the first-time user experience with practical tips that enhance user engagement and retention.

Explore how a Customer Success scorecard tracks key metrics to monitor customer health and align efforts with business goals.

Discover how product experience management can increase customer satisfaction.

Explore how enhancing agent experience can boost performance and customer service. Get insights into tools, workflows, and well-being.

Understand how in-product messaging enhances user experience through personalized communication, driving feature adoption and engagement.

Discover how Customer Engagement Management improves retention, customer lifetime value, and drives proactive engagement with key tools and insights.

Understand the role of a VP of Customer Success in retention and driving growth.

Discover the importance of recurring revenue, its challenges, and strategies to create a sustainable model for your SaaS business.

Explore why the Product Engagement Score is essential for measuring user engagement and guiding product improvements based on key metrics.