Trusted by high-growth CS and post-sales teams
The modern Totango alternative that monitors your customers, flags risk and helps you execute on autopilot
Velaris is a modern AI-native platform that rethinks Totango’s legacy approach to customer success and post-sales.
Native AI that answers your customer questions and takes action like a teammate
Unlike Totango, our AI is built into our core platform.
Our Copilot sees everything that happens post-sales, from your onboarding practices to the playbooks you run to the success plans that are active to the 38th support ticket your biggest customer submitted.
It can answer any question or take actions for you with full context.
See the full picture, not just partial metrics
Velaris unifies and analyzes post-sales data that’s both quantitative (revenue metrics, product usage, ticket volume) and quantitative (meetings, ticket sentiment, Slack messages).
This means you’ll have a level of visibility that you can’t get anywhere else:
Reports on the top recurring trends in your support tickets, messages and emails
Churn signals in meetings and calls
Objective assessments of customer satisfaction with AI Pulse scores based on recent calls
AI support for building automations, account plans, playbooks and more
Velaris can generate automations, account plans, QBRs, playbooks and more based on context that already lives in Velaris.
No more switching tabs to ChatGPT or uploading reams of documents for context.
At Velaris, your ARR doesn’t define how we treat you.
Every customer gets the following:
Get immediate access to our CS team for quick responses and support
A human who’ll work with you to help you get the most out of the platform
We set up your integrations for you. No heavy lifting necessary.
We’ll be with you every step of the way.
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- Ambient AI that analyzes both structured and unstructured data
- Multi-layered hierarchies and horizontal relationships
- Flexible health scores
Base license provides 5 seats, with add-ons available.
Frequently Asked Questions
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The main difference lies in platform architecture and focus.
Velaris takes an AI-native approach different to Totango’s traditional CSP structure, with features focused on AI insights and agentic workflows.
Yes, Velaris integrates with a wide range of tools used by Customer Success teams, including CRM systems, support platforms, product analytics tools, communication platforms, and data warehouses.
These integrations allow teams to bring together customer activity, product usage, revenue data, and support interactions into a single operational view.
Implementation timelines vary depending on the complexity of your setup, but most migrations typically take a few weeks to a few months.
The process usually includes:
- Data migration
- Integration setup
- Health score configuration
- Automation and playbook setup
- Team training and onboarding
You will be partnered with a dedicated Velaris implementation manager who will scope your systems, map your data, handle migration from your existing tool and set up your integrations. All we need from you is access to your systems and your guidance on alignment calls.
At Velaris, your data is always treated with the highest level of confidentiality. Our AI features run on private servers, and we never allow our model providers to train on your data.
Velaris uses a custom pricing model based on your team size, data complexity, and the capabilities you need, similar to most enterprise Customer Success platforms.
Like Totango, pricing isn’t publicly listed and is typically discussed during the evaluation process.
What we can say is that Velaris is not positioned as a low-cost tool. It’s designed for B2B SaaS companies that want to invest in a platform that can power their entire post-sales operation.
For many teams, the question isn’t just license cost but total operational value. If your goal is to reduce manual work, improve retention insights, and scale Customer Success more efficiently, Velaris is built to deliver that return.
The best way to understand our pricing is to book a demo and discuss your specific setup.
