Trusted by high-growth CS and post-sales teams
Why choose Velaris over Gainsight?
Gainsight is a great tool, but teams choose Velaris for its unique advantages.
Get humans and AI agents on the same page more easily
Velaris doesn’t just connect to your existing AI tools like Claude. It consolidates your customer data and builds a knowledge graph about your accounts that makes it easier for both humans and agents to understand what’s happening.
The knowledge graph allows both humans and agents to
✅ Quickly see what’s happening with an account
✅ Understand what needs to be done
✅ Take action proactively
Without juggling multiple tools.
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Entrust expert agents with end-to-end processes
Velaris’s expert agents aren’t limited to one-off tasks like QBR generation or email summaries.
They can make decisions independently and execute entire processes like sales handovers, renewals, and onboardings all by themselves.
It’s never been this easy to understand the voice of customer
Velaris analyzes all tickets, emails, messages and meetings and finds common themes across them all.
Use Velaris to find out
✅ The most commonly requested features
✅ The roadblocks that customers keep running into during onboarding
✅ Which recurring product issues are the most damaging
…and much more
Migration and set-up is on us, not you
With Velaris, you don’t need to ask any of your team to sacrifice their time.
We will scope your systems, map your architecture, migrate your data and connect your integrations for you.
At Velaris, we take care of our customers.
Every customer gets the following:
Get immediate access to our CS team for quick responses and support
A human who’ll work with you to help you get the most out of the platform
We set up your integrations for you. No heavy lifting necessary.
We’ll be with you every step of the way.
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Velaris is an AI-native Customer Success Platform built for mid-market and enterprise B2B SaaS teams. From customer health scoring and churn prediction to onboarding automation, renewals, and expansion workflows, Velaris helps recurring revenue teams understand account health, reduce churn, and scale customer success with greater visibility and control.