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First contact resolution rate calculator

Calculate your FCRR

Calculating FCRR (First Contact Response Rate or First Contact Resolution Rate) is straightforward but critical for knowing how to improve your bottom line.

FCRR is calculated using the following formula:

Enter the details for your business into our FCRR calculator using your last full month, quarter or year as the reference.

💡 Although it depends on the niche, FCR rates of about 75% are generally considered acceptable, and rates of around 90% are deemed high.

Tired of manually gathering data to calculate FCRR? Try Velaris

Velaris is the flexible yet powerful Customer Success Platform that brings all your customer data into one place. It helps you automatically measure and monitor key metrics like churn rate, GRR, CLV and more, without the hassle of updating spreadsheets.

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“It is like night and day; we now have complete visibility on our install base and are in touch with all of our customers using the automation.”

Marcos de la Cueva

"You guys have the best service I've ever had in any system or tool, normally when I ask for something to the other vendors, they take weeks to get back and say they will look into it, you guys get back in hours and actually get it done!"

Stefan Kalum Mikkelsen

"I’d been searching for ages for a comprehensive and customisable client success and operations platform when I came across Velaris, and it has been a lifesaver!"

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