Request a Demo
We look forward to showing you Velaris, but first we'd like to know a little bit about you.
Oops! Something went wrong while submitting the form.
First contact resolution rate calculator
Calculate your FCRR
Calculating FCRR (First Contact Response Rate or First Contact Resolution Rate) is straightforward but critical for knowing how to improve your bottom line.
FCRR is calculated using the following formula:
Enter the details for your business into our FCRR calculator using your last full month, quarter or year as the reference.
💡 Although it depends on the niche, FCR rates of about 75% are generally considered acceptable, and rates of around 90% are deemed high.
“It is like night and day; we now have complete visibility on our install base and are in touch with all of our customers using the automation.”
"You guys have the best service I've ever had in any system or tool, normally when I ask for something to the other vendors, they take weeks to get back and say they will look into it, you guys get back in hours and actually get it done!"
"I’d been searching for ages for a comprehensive and customisable client success and operations platform when I came across Velaris, and it has been a lifesaver!"
The flexible Customer Success Platform that gets your CS Ops in order.
Built for high-growth CS teams who want to scale their operations with twice the speed and half the stress.
Request a demo
