A customer success tool that integrates effortlessly with Zendesk

New Ticket in View

Fires when a new ticket appears in a selected view, allowing Velaris to launch workflows based on filtered support cases.

Updated Ticket

Triggers when an existing ticket is updated, helping Velaris sync ticket changes into health scores or customer timelines.

New Organization

Runs when a new organization is created in Zendesk, enabling Velaris to immediately begin tracking the account.

New Suspended Ticket

Fires when a ticket is suspended, letting Velaris alert teams to investigate potential issues.

New Ticket

Triggers when a new ticket is created (optionally by organization), helping Velaris create follow-up tasks or workflows.

Tag Added to Ticket

Runs when a specified tag is added to a ticket, letting Velaris act on priority cases or specific topics.

New User

Fires when a new user is added to Zendesk, allowing Velaris to enrich account contacts automatically.

New Action on Ticket

Triggers when a specified ticket is updated, letting Velaris monitor high-touch tickets closely.

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Create Ticket

Allows Velaris to create new tickets in Zendesk, ensuring support requests are logged automatically.

Add Tag to Ticket

Applies one or more tags to a ticket, helping Velaris classify cases for reporting or automation.

Create Organization

Creates a new organization record in Zendesk, letting Velaris maintain aligned account data.

Create User

Adds a new user to Zendesk, enabling Velaris to expand contact lists and manage permissions.

Find Organization(s)

Searches organizations by name, domain, or external ID, letting Velaris match data across systems.

Find User(s)

Searches users by email, name, or role, enabling Velaris to locate and sync contact records.

Update Ticket

Modifies ticket fields, comments, or status so Velaris can automate resolution workflows and keep data current.

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