Request a Demo

We look forward to showing you Velaris, but first we'd like to know a little bit about you.

A customer success tool that integrates effortlessly with Jira Cloud

Connect Jira Cloud with Velaris to align engineering and customer success — trigger workflows from issue updates and automate ticket creation, assignments, and status changes to keep teams in sync.

Automate workflows with Jira Cloud Triggers in Velaris

New Issue

Fires when a new issue is created, allowing Velaris to log customer-impacting work or trigger onboarding tasks.

Updated Issue Status

Triggers when an issue’s status changes, helping Velaris update progress indicators or send alerts to CSMs.

Updated Issue

Activates when an existing issue is updated, letting Velaris keep customer timelines and health scores current.

‍

Drive results with Jira Cloud Actions in Velaris

Create Issue

Allows Velaris to create new Jira issues, enabling success teams to open tickets directly from customer workflows.

Find User

Searches for an existing user in Jira so Velaris can assign issues to the right owner.

Assign Issue

Assigns an existing issue to a user, letting Velaris automate ownership changes when workflows trigger.

Get Issue Attachment

Retrieves an attachment from a Jira issue, enabling Velaris to pull context or evidence for reporting.

Add Issue Comment

Adds a comment to an issue, allowing Velaris to post updates or internal notes as part of success workflows.

Link Issues

Creates a link between two issues, helping Velaris connect related work items for visibility.

Delete Issue Comment

Deletes a specific comment from an issue, letting Velaris clean up outdated or incorrect updates.

Update Issue

Updates an existing issue’s fields or status so Velaris can keep Jira data aligned with customer milestones.

Search Issues

Searches for issues using JQL, enabling Velaris to locate and act on customer-related tickets.

Add Attachment to Issue

Adds an attachment to a Jira issue, allowing Velaris to include documents or logs during escalations.

Add Watcher to Issue

Adds a watcher to an issue so Velaris can automatically subscribe key stakeholders to updates.

Update Issue Comment

Updates an existing comment, helping Velaris keep collaboration notes current.

List Issue Comments

Retrieves all comments from an issue, giving Velaris full context on conversations and progress.

Custom API Call

Lets Velaris call any Jira Cloud API endpoint, enabling advanced or custom automation use cases.

‍

Want to see Velaris in action?

Discover the difference it can make for your team.

Schedule your personalized demo