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Sentiment Analysis
Understand how your customers are feeling at a glance.
SENTIMENT INDICATORS
Quickly understand sentiment behind any customer communication with automatic indicators
Velaris AI analyzes your customer communications and labels the sentiment for you so that you can quickly identify satisfaction levels.
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TRENDS ANALYSIS
See overall trends in customer sentiment to identify and address problems
Cluster and evaluate your sentiment analysis results by topic, customer segment, channel or feature so that you can quickly get to the root of the problem.
The Customer Success Platform recommended by high-growth CS teams
“Velaris is allowing our customer success team to handle many more accounts and stay on top of our complex projects.”
Charlie Edwards
“A must-needed tool for your success team!”
Jose Carlos Vazquez
“Scalables solution, excellent team, integrates with anything.”
Darren O’Hara Duggan
Discover more features that our customers love
Data and Analytics
Visibility
Find any type of customer data in seconds.
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Health
Measure and understand the health of your customer portfolio.
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Reporting
Visualise your data on clean, beautiful dashboards.
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Sentiment Analysis
Find any type of customer data in seconds.
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Custom Objects
A place to store customer data that doesn’t fit anywhere else.
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Productivity and Automation
Automation Builder
Create flexible automations on an intuitive drag-and-drop interface.
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Task Management
Create, schedule and manage all your tasks in one space.
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Playbooks
Standardize and speed up your processes.
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Success Plans
Manage account plans and prove ROI.
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Action Items
Get automatically generated action items from customer communications.
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