Future-Proofing CS Roles: Designing the AI-Specialized Team

Right now, your team is juggling onboarding, churn saves, QBRs, and expansion strategy — all while leadership is asking for faster results and tighter reporting.

The old “catch-all” CSM role isn’t just exhausting your team. It’s costing you revenue.

In this guide, you’ll see how leading CS orgs are using AI and smart specialization to stop spreading their teams thin — and start focusing on the work that actually moves the needle.