We look forward to showing you Velaris, but first we'd like to know a little bit about you.
For Customer Success and post-sales professionals, managing accounts without a dedicated Customer Success Platform often means dealing with challenges like:
To solve these problems, many teams turn to platforms like Planhat and Vitally. And now, newer options like Velaris bring AI, automation, and simpler setup into the picture.
In this article, we’ll compare Planhat and Vitally, while also showing how Velaris stacks up as an alternative.
*Exact pricing varies by vendor and contract structure.
Planhat is a Customer Success platform that also incorporates CRM and professional services functions. Its strength lies in helping companies consolidate tools across different teams, reducing the need to manage multiple systems. While versatile, Planhat can sometimes feel more like a CRM than a dedicated CS tool, and that flexibility may add complexity for teams that only need core Customer Success functionality.
Vitally is known for being a user-friendly CS platform. It provides strong collaboration tools, clear analytics, and has several plug-and-play integrations. It’s particularly attractive for growing SaaS companies that want to get started with Customer Success software without a steep learning curve. However, as companies scale, some may find Vitally less comprehensive than enterprise-focused alternatives, especially in terms of the integrations it offers.
Velaris takes an AI-first approach, combining automation, predictive insights, and 70+ integrations into a single platform. It’s designed to give teams real-time visibility into customer health while reducing manual work with built-in automation. Compared to Planhat and Vitally, Velaris focuses on scaling efficiency for mid-market and enterprise teams with the power of AI, delivering advanced capabilities without requiring heavy resources.
Planhat is a good fit for companies that want to consolidate multiple functions — like CRM, Customer Success, and Professional Services — into one system. If you’re looking for a flexible tool that can stretch across departments and you have the resources to manage that complexity, Planhat may be the right choice.
Vitally works well for growing SaaS teams that value ease of use and close collaboration with customers. If you want a platform that gets you up and running quickly, with clear analytics and simple automation, Vitally can meet those needs. It’s best suited for teams that don’t require the heavy customization of enterprise-focused platforms.
Velaris is designed for mid-market and enterprise teams that want the depth of a Customer Success Platform without the admin overhead. If your priorities are AI-driven insights, automation, and real-time visibility, Velaris offers a strong balance between power and usability.
The “best” platform depends on your team’s size, resources, and goals. A lean SaaS team will have very different needs from a global enterprise. The key is to choose the platform that not only solves today’s problems but also scales with your future growth.
Planhat is best for companies that want an all-in-one system spanning CRM, Customer Success, and Professional Services. Vitally stands out for its ease of use and customer collaboration features, making it a strong choice for growing SaaS teams. Velaris offers an AI-driven alternative built for mid-market and enterprise teams that want advanced capabilities, automation, and deep visibility without the heavy admin burden.
The right choice ultimately depends on your team’s goals, structure, and resources. Consider how much complexity you can manage, how quickly you need to get value, and what will scale with your growth.
If you’re looking for an AI-driven platform that balances power with ease of use, book a demo with Velaris.
You’ll have a dedicated Velaris CSM who will scope your needs and create custom recommendations for you on how to best use our platform.
Velaris offers a powerful and flexible Customer Success Platform that helps you scale your CS operations at twice the speed and with half the effort.
We know you can’t afford to spend half a year implementing a new platform, especially if you’re growing fast. We have an average time-to-live of 4 weeks, plus we handle all the heavy lifting for you.
For anything that doesn’t integrate natively, we will build a custom integration for you. Our team of engineers will handle it all - with minimal work on your end.