We look forward to showing you Velaris, but first we'd like to know a little bit about you.
For Customer Success and post-sales professionals, managing accounts without a dedicated Customer Success Platform often means dealing with challenges like:
To solve these problems, many teams turn to platforms like Gainsight and Custify. And now, more modern options like Velaris bring AI-first automation and hands-on implementation services into the picture.
Let’s compare Gainsight and Custify, while also showing how Velaris stacks up as an alternative.
*Exact pricing varies by vendor and contract structure.
Gainsight is one of the most established names in Customer Success software. It provides a very robust feature set, including advanced reporting, playbooks, and customer health scoring. That said, Gainsight is also known for its complexity and cost — it typically requires a dedicated operations team to manage. For large enterprises with complex needs and big budgets, it’s a strong option. For smaller teams, the overhead can be a barrier.
Custify is a simpler, more lightweight Customer Success tool aimed at small and mid-sized SaaS companies. It focuses on ease of use, offering intuitive dashboards, customer health scores, and automation without the complexity of larger platforms. Its straightforward design makes it easy for smaller teams to adopt quickly, though larger organizations may find it lacks some of the advanced features needed at scale.
Velaris takes an AI-first approach, combining predictive insights, automation, and 70+ integrations into a single platform. It’s designed to give teams real-time visibility into customer health while reducing the manual workload through automation. Compared to Gainsight and Custify, Velaris is built for mid-market and enterprise teams that want advanced capabilities without the burden of heavy admin, balancing usability with power.



To see how Velaris’ AI can help your workflows, book a demo here.
Who should pick Gainsight
Gainsight is the right fit for large enterprises with complex data structures and big Customer Success teams. If you can dedicate an operations function to managing the platform and have the budget for premium enterprise software, Gainsight’s robust feature set and analytics can deliver value.
Who should pick Custify
Custify is best suited for small to mid-sized SaaS businesses that value simplicity and quick setup. Its dashboards and automation features are easy to use, making it accessible for lean teams that don’t want to invest in heavy admin work. Larger organizations may outgrow its feature set.
Who should consider Velaris
Velaris is designed for mid-market and enterprise teams that want deep visibility, AI-driven insights, and automation without the clunkiness or heavy admin burden. With 70+ integrations and hands-on support, it helps Customer Success teams scale efficiently while staying easy to use. You can dive deeper into Velaris’ functionality by booking a personalized demo here.
Gainsight, Custify, and Velaris each bring different strengths to the table. Gainsight delivers enterprise-grade depth, Custify emphasizes lightweight simplicity, and Velaris provides an AI-driven alternative designed for visibility and efficiency.
The right choice depends on your team’s goals, data structure, and the resources you have to manage a platform. What works for one organization may not be the best fit for another.
If you’re looking for an AI-driven platform that balances power with ease of use, book a demo with Velaris.


You’ll be working with cutting-edge AI technology that feels built-in, not bolted-on.
Connect 70+ tools and let Velaris engineers handle any customizations if you need them.
Forget a generic, automated support experience. You’ll have a Slack channel, CSM and implementation manager dedicated to you so you can get tailored support for your organization.
“Velaris is allowing our customer success team to handle many more accounts and stay on top of our complex projects.”


“Flexible platform and perfect for day-to-day operations in CS.”


A must-needed tool for your success team!”

"The best option to organize your customers and know their health."

Velaris can be set up in just a few weeks. While the exact timeline depends on your needs, our team will guide you through every step including scoping, mapping, and migrating your data. You won’t need to do any work on your side, we’ll handle everything for you.
Velaris offers 70+ integrations, including easy plug-and-play connections and customizable flows that can be set up with a simple drag-and-drop builder. This flexibility lets you adapt your integrations as your needs change.
We’ve trained Velaris’ AI to think like a Customer Success expert, with a focus on the challenges you face every day in post-sales. We use best-in-class models and refine them constantly using customer feedback.
At Velaris, your data is always treated with the highest level of confidentiality. Our AI features run on private servers, and we never allow our model providers to train on your data.