Velaris Becomes the Only Vendor to be Recognized as a Visionary in the 2025 Gartner® Magic Quadrant™ for Customer Success Platforms

Gartner has named Velaris a Visionary in the 2025 Gartner® Magic Quadrant™ for Customer Success Platforms. 

As the only vendor to be recognized as such this year, we believe that this placement reflects Velaris’ continued progress in enabling organizations to unify customer data, automate critical post-sales workflows, and build proactive, insight-driven Customer Success strategies that strengthen engagement and growth.

“From the beginning, our goal with Velaris has been to redefine how companies understand and serve their customers,” said Dilanka Kalutota, Co-founder and CEO of Velaris. “Customer Success has evolved from being reactive to being predictive, and we’ve built Velaris to lead that shift — where AI and automation don’t replace people, but help them focus on strategy, relationships, and impact. Being positioned as a Visionary, in our view, reflects the progress of that journey and our commitment to building the next generation of intelligent post-sales systems.”

Our Visionary Approach to the Future of Customer Success

AI-first by design

Velaris isn’t adding AI — it’s built around it. Every workflow, data model, and insight loop is designed for intelligent orchestration between humans and AI. By combining automation with real-time context, Velaris helps teams move faster, see clearer, and deliver better outcomes.

Deep product and domain intelligence

Velaris AI understands Customer Success and Post-Sales inside out — from onboarding friction and renewal signals to expansion triggers and sentiment shifts. This isn’t general-purpose AI; it’s purpose-trained for customer operations, equipped with domain depth that mirrors the intuition of experienced CSMs

Curated context over prompts

Unlike GPT-based tools that require constant prompting, Velaris AI already knows where to look. It connects signals across emails, tickets, Slack, and calls — cutting through noise to surface what actually matters and enabling teams to act early.

Built for scale and adaptability

Velaris adapts to each organization’s unique customer logic. Its modular architecture and intelligent agents evolve alongside business strategy, connecting insights, automating workflows, and powering growth at scale.

Our Impact

Across industries, companies use Velaris to make their customer operations more connected, proactive, and intelligent.

By unifying data across CRM, billing, and product tools, teams gain a single source of truth for every account — improving visibility and alignment across Customer Success, Sales, and Support.

With Velaris AI, teams identify risks and opportunities faster. Intelligent features like Headlines and Topics Dashboards reveal early churn indicators, product feedback patterns, and expansion signals before they surface. CallSense and Slack Summaries reduce hours of manual effort by turning conversations into structured insights, enabling teams to focus on outcomes instead of administration.

Customers report significant improvements in time-to-value, onboarding efficiency, and renewal forecasting accuracy, reflecting how Velaris helps organizations shift from reactive management to predictive engagement.

Looking Ahead

While this milestone reflects Velaris’ progress, the mission continues. The company remains focused on advancing AI-native capabilities that make Customer Success more intelligent, connected, and outcome-driven.

In the coming year, Velaris will expand its suite of AI agents and Copilot capabilities—enabling teams to ask natural questions about their customer base, receive contextual insights, and launch actions directly from the platform. The goal is to make every post-sales workflow smarter and every customer moment more meaningful.

Velaris continues to build toward a future where AI and human expertise work seamlessly together—helping organizations anticipate needs, strengthen relationships, and accelerate growth.

Gartner Disclaimer 

Gartner, Magic Quadrant for Customer Success Platforms, by Michael Maziarka, Daniel Hawkyard, John Quaglietta, Jennifer MacIntosh, Maria Marino, 3 November 2025.

Gartner 

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