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The State of AI in Customer Success 2026

Articles

Deep dives and how-to's on trending CS Topics

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Articles
Top 5 Customer Success Dashboard Examples and Best Practices

Top 5 Customer Success Dashboard Examples and Best Practices

Explore the different types of Customer Success dashboards you can create for your business.
The Velaris Team
December 3, 2026
Articles
Top 7 AI Renewal Management Software 2026

Top 7 AI Renewal Management Software 2026

Learn about the renewal management software that help CSMs automate renewals, track customer health, and enhance engagement to improve retention.
The Velaris Team
December 3, 2026
Articles
10 Best AI CSAT Software Tools for 2026

10 Best AI CSAT Software Tools for 2026

The best CSAT software depends on where you collect feedback and what you want to do with it. We compare 10 leading tools for 2026, from support-focused options like Nicereply and Simplesat to enterprise platforms like Qualtrics and Medallia, covering what each does well, its limitations, pricing, and the type of team it suits best.
The Velaris Team
September 24, 2026
Articles
Top 10 AI Customer Intelligence Software Tools for 2026

Top 10 AI Customer Intelligence Software Tools for 2026

Customer intelligence covers very different data, from feedback and experience signals to digital behavior, public conversations and account health. We compare 10 leading platforms for 2026, including Chattermill, Qualtrics, Medallia, Amplitude and Gainsight, covering what each does well, its limitations, pricing, and the type of team it suits best.
The Velaris Team
September 24, 2026
Articles
Account Plan Template: A Practical Guide to Building Better Customer Account Plans

Account Plan Template: A Practical Guide to Building Better Customer Account Plans

An account plan brings together a customer's goals, stakeholders, risks, and growth opportunities in one shared strategy. This guide includes a practical account plan template, a worked example, and a step-by-step process for building one. It also covers why account plans often fail and how AI can keep them current.
The Velaris Team
September 24, 2026
Articles
Top 10 AI Customer Service Software Tools for 2026

Top 10 AI Customer Service Software Tools for 2026

Compare 10 of the best AI customer service software tools for 2026, from Zendesk and Intercom to Front, Freshdesk and Gorgias. We break down each platform by the type of support operation it suits best, along with its AI agent capabilities, customer context, limitations and pricing, to help you choose the right fit.
The Velaris Team
September 24, 2026
Articles
Top 6 Userpilot Alternatives For Customer Success Teams (2026)

Top 6 Userpilot Alternatives For Customer Success Teams (2026)

Looking for Userpilot alternatives? Explore 6 platforms tailored for Customer Success, with insights into features, pros, cons, and ideal use cases.
The Velaris Team
September 24, 2026
Articles
The Complete Guide to Customer Expansions: Strategies and Tools

The Complete Guide to Customer Expansions: Strategies and Tools

Learn the importance of customer expansion, strategies like cross-selling and up-selling, and the role of technology in facilitating these efforts.
The Velaris Team
September 24, 2026
Articles
The Complete Guide to Customer Collaboration Platforms

The Complete Guide to Customer Collaboration Platforms

Learn the essentials of customer collaboration platforms, from features to choosing the right one.
The Velaris Team
September 24, 2026
Articles
How to increase feature adoption using SaaS tools

How to increase feature adoption using SaaS tools

Discover 14 strategies to enhance feature adoption with SaaS tools.
The Velaris Team
September 24, 2026
Articles
Free Renewal Playbook Template for Customer Success Managers

Free Renewal Playbook Template for Customer Success Managers

Refine your renewal process by using this playbook designed by our CSMs.
The Velaris Team
September 24, 2026
Articles
High Touch Customer Onboarding: Everything You Need To Know

High Touch Customer Onboarding: Everything You Need To Know

Take a more attentive approach to your complex customers by learning about high-touch onboarding and its role in Customer Success.
The Velaris Team
September 24, 2026
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Velaris is an AI-native Customer Success Platform built for mid-market and enterprise B2B SaaS teams. From customer health scoring and churn prediction to onboarding automation, renewals, and expansion workflows, Velaris helps recurring revenue teams understand account health, reduce churn, and scale customer success with greater visibility and control.

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