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Velaris Resource Hub

Your go-to source for best practices, leadership articles, and a whole host of insights to empower your entire Customer Success org

Featured

CS Metrics
The 5 Core Metrics Every CS Leader Needs To Use
There are countless metrics that you can use to evaluate the performance of your business, and it can be overwhelming to figure out the best place to start. The key is narrowing down your focus to the metrics that matter most. This article delves into the 5 CS metrics you can't do without.
José Fernández-Castaño
May 11, 2023
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Best Practices
Accelerate Success: Your first 90 days as Head of CS
If you're starting a new role as Head of CS, then this article is for you! We delve into actionable tips on how best to plan your first 90 days to ensure you and your team are set up for success.
The Velaris Team
May 10, 2023
Best Practices
How to ace your first 90 days as a CSM
Starting a new role as a Customer Success Manager can be overwhelming, which is why we've put together a simple and effective plan of action for your first 90 days. Read on for tips on where best to focus your efforts, and ensure your days at work are plain sailing.
James Leggett
May 5, 2023

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