choosing the right platform for you
How to Choose between Totango and Gainsight?
Choose the right Customer Success Solution for you between Totango, Gainsight, and other alternatives
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WHAT TO LOOK FOR IN A CS TOOL
Evaluating factors to consider in choosing a Customer Success tool
Time to Value
Quickly realize benefits from the tool with minimal ramp-up time. Important for fast adoption and ROI.
Ease of Use
Intuitive interface and workflows make the tool accessible to all users. Critical for user satisfaction and productivity.
Intelligence & Reporting
Robust reporting and analytics provides data-driven insights. Important for optimizing operations, identifying trends and predicting outcomes.
Services & Add-ons
Additional capabilities and integrations expand functionality over time. Crucial for adapting the tool to changing needs and maximizing long-term value.
AI
Built-in AI and automation streamlines processes and augments human capabilities. Critical for enhancing productivity and leveraging cutting-edge tech.
Having the adequate Customer Success Platform is key for any leader in the industry.
See below a short comparison between Totango and Gainsight and discover how Velaris stands out as the future of Customer Success by redefining how to deliver value to customers through understanding, analysis, and growth.
WE ARE DIFFERENT BETTER
Reasons to choose Velaris over Totango or Gainsight
Reason 1: IMPROVED TIME TO VALUE
We move fast and support you
We can set you up within weeks and are able to dedicate specific resources to you with personalized support and assistance without any additional fees.
REASON 2: ease of usE
User friendly and modern UI to maximize productivity
We believe in offering an easy to set-up, user-friendly, and intuitive platform with a modern UI that serves any company within any industry and strategy.
REASON 3: BUILT FOR YOU
Built by CS Experts for CS Teams
We’ve built the tools for simple and complex hierarchical customer bases. With our platform, you do not need to worry about the size of your business or future scalability.
REASON 4: INNOVATIVE THINKING
Transforming CS into a Growth Engine
We are redefining Customer Success with our unique approach to collaboration and ease of knowledge sharing. With our AI and automation tools, you can turn your Customer Success team into a growth machine.
REASON 5: YOUR PARTNER FOR SUCCESS
Seamless Onboarding and Customization
We customize the tool for your workflows to take full advantage of all our key features and get results faster.
Reason 1: IMPROVED TIME TO VALUE
We move fast and support you
We can set you up within weeks and are able to dedicate specific resources to you with personalized support and assistance without any additional fees.
Reason 2: EASE OF USE
User Friendly and Modern UI to Maximize Productivity
We believe in offering an easy to set-up, user-friendly, and intuitive platform with a modern UI that serves any company within any industry and strategy.
REASON 3: BUILT FOR YOU
Built by CS Experts for CS Teams
We’ve built the tools for simple and complex hierarchical customer bases. With our platform, you do not need to worry about the size of your business or future scalability.
REASON 4: INNOVATIVE THINKING
Transforming CS into a Growth Engine
We are redefining Customer Success with our unique approach to collaboration and ease of knowledge sharing. With our AI and automation tools, you can turn your Customer Success team into a growth machine.
REASON 5: YOUR PARTNER FOR SUCCESS
Seamless Onboarding and Customization
We customize the tool for your workflows to take full advantage of all our key features and get results faster.
Benefits of choosing Velaris
We can transform your customer success efforts and drive exceptional results for your business
Productivity & Efficiency
- Put manual work on autopilot with our powerful automation canvas. Imagine saving one less rep per year: ~€50,000.
- Cut learning and execution time in half through standardized Playbook processes.
- Guarantee higher ROI by focusing on high-impact tasks, while saving up to 2 hours per day.
“Velaris’ features saved our Customer Success team 2 hours a day of manual work, which we would previously spent manually accessing and updating customer data across all our different systems." Stephanie Hanakova – Customer Success Manager @ StaySafe
Growth
- Identify >35% more expansion opportunities with effective insights through product signals, license utilization alerts, and champion level health scores.
- Create growth strategies per account and track the progress of milestones and tasks towards those goals, such as new feature adoption, new territory expansion, etc.
“Working with Velaris has been a great success and our team is very proud to report significant reduction in churn and increased expansion identification." Marcos de la Cueva – Founder & CEO @ Billin (part of Team Systems)
Retention & Intelligence
- With our custom product usage dashboards and health score alerts you're sure to have less churn and increased adoption.
“We have increased our Net Revenue Retention by 12% since using Velaris. Improved onboarding NPS and increased customer advocacy and adoption."
" It is like night and day; we now have complete visibility on our install base and are in touch with all of our customers using the automation. Working with Velaris has been a great success and our team is very proud to report a significant reduction in churn and increased expansion identification. "
Marcos De La Cueva
CEO and Cofounder at Billin
" You guys have the best service I've ever had in any system or tool, normally when I ask for something to the other vendors, they take weeks to get back and say they will look into it, you guys get back in hours and actually get it done! "
Stefan Kalum Mikkelsen
Blueprint Learning
Ready to redefine your customer success strategy with Velaris?
Discover how we outshine the competition and elevate your success to new heights. Take the first step now and join us on this journey to unparalleled success! 🚀
