We look forward to showing you Velaris, but first we'd like to know a little bit about you.
Velaris vs Gainsight: Which Is Better For You?
Post-sales teams can use both to manage their customers, but our approach is different to Planhat’s.
We’ll cover the critical differences between us and who Velaris is the best fit for.
Velaris: The platform helping post-sales teams multiply their impact at
Velaris and Planhat: similar, but not the same
Velaris is an AI-native platform with built-in agentic capabilities that help post-sales teams move faster and stay agile.
Gainsight is a legacy Customer Success Platform with robust features complemented by bolt-on AI agents that must be purchased separately.
Both platforms:
✅ House your customer data
✅ Help monitor customer health and alert team churn risk
✅ Manage low-touch accounts with automated comms
✅ Automate manual workflows
✅ Offer reports to measure performance
But Velaris is the only Customer Success Platform that runs on a proprietary AI context engine tailored to post-sales
Velaris not only houses your customer data in one place, but also actively monitors and analyzes it.
Our AI Copilot makes customer context and insights instantly accessible and actionable without the manual admin and maintenance work Gainsight requires.
Base license provides 5 seats, with add-ons available.
Loved by AI-forward post-sales teams who need to move fast
The Copilot functionality is particularly impressive. It gives a clear, comprehensive view of account health by bringing together insights from multiple customer touchpoints, making it much faster for our team and leadership to understand what’s happening in each account.”
Which platform should you choose?
Velaris and Gainsight are both popular platforms for customer success and post-sales, but some post-sales may prefer one over the other depending on their needs.
✅ You have the resources required to maintain the system
✅You have the time and resources to implement the platform and integrations yourself
✅ You need a platform that involves less admin
✅You prefer the vendor to handle set up
Top-rated by industry analysts and customers alike
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“The platform's ease of use, combined with straightforward integration, allowed us to automate critical processes quickly.
Customer support from Velaris has also been exceptionally responsive and helpful (kudos to the shared Slack channel!).”
“Not just the product, but the quality of service offered by Velaris is amazing!
The platform has helped us get visibility on customers, be able to measure health and streamline our processes with automations.
The AI features also feel like a natural extension of the platform, they don’t feel like they’re bolted-on after the fact.”
“The Velaris team goes above and beyond to make sure their customer needs are not just met, but exceeded. It’s rare to find a company that values it’s customers as much as Velaris does. Using Velaris has transformed our client operations - they have set a new standard in this space."
Frequently Asked Questions
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No, AI is native to our platform, not an add-on.
You will be partnered with a dedicated Velaris implementation manager who will scope your systems, map your data, handle migration from your existing tool and set up your integrations. All we need from you is access to your systems and your guidance on alignment calls.
Our AI features automate typical CS busywork and surface critical information to the right people at the right time, so that no one has to chase or dig for updates.
CS teams that adopt Velaris typically save 5 -10 hours a week per CSM.
After migrating all your data to the Velaris platform, it is then synthesized in a secure knowledgebase that powers our AI. Whenever you ask our AI a question, or ask it to complete an action, it will use the information in the knowledgebase to generate tailored outputs for you.
We’ve trained Velaris’ AI to think like a Customer Success expert, with a focus on the challenges you face every day in post-sales. We use best-in-class models and refine them constantly using customer feedback.
At Velaris, your data is always treated with the highest level of confidentiality. Our AI features run on private servers, and we never allow our model providers to train on your data.
Post-sales teams typically look for Gainsight alternatives because they find it difficult to manage Gainsight’s complexity. Additionally, Gainsight is a legacy player and their agentic AI capabilities are sold separately. Teams looking for AI-native tools usually consider newer vendors like Velaris.
