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Glossary

Definitions, examples, and formulas for foundational concepts in SaaS and Customer Success

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Glossary

What is MAU?

Learn how to leverage the MAU metric to enhance user retention and align it with your Customer Success strategies.
The Velaris Team
October 7, 2024
Glossary

What is Gross Retention Rate?

Explore key strategies to boost and maintain a strong Gross Retention Rate.
The Velaris Team
October 4, 2024
Glossary

What is Cross-Selling?

Learn what cross-selling is, how it can help your SaaS business, and the best practices for doing it.
The Velaris Team
October 2, 2024
Glossary

What is a Customer Escalation?

Master customer escalation with strategies to manage, identify triggers, and prevent issues before they escalate.
The Velaris Team
October 2, 2024
Glossary

What is a Director of Customer Success?

Explore the key responsibilities, expectations, and effective strategies for succeeding as a Director of Customer Success.
The Velaris Team
September 30, 2024
Glossary

What is Voluntary Churn?

Discover the basics of voluntary churn and learn why customers are choosing to leave your product.
The Velaris Team
September 30, 2024
Glossary

Understanding and Reducing Customer Retention Cost

Learn the importance of measuring Customer Retention Cost (CRC) for efficiency and competitive advantage, and discover strategies to reduce it.
The Velaris Team
September 25, 2024
Case studies

Customer Success Software: A B2B Essential

Learn how specialized software can enhance your Customer Success efforts.
The Velaris Team
September 27, 2024
Glossary

Adoption Rate Insights: Elevating Your Customer Success Strategy

Discover the basics of adoption rates, from its influencing factors to common pitfalls.
The Velaris Team
September 23, 2024
Glossary

What are Customer Success Qualified Leads (CSQL)?

Learn about CSQLs, their identification criteria, qualification process, management best practices, and challenges.
The Velaris Team
July 29, 2024
Glossary

What is Involuntary Churn?

Find out all you need to know about involuntary churn, from its causes to prevention strategies.
The Velaris Team
July 22, 2024
Glossary

What is Customer Focus?

Understand the importance of a customer focus strategy and see how it can elevate your approach to CS.
The Velaris Team
July 22, 2024
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